Privacy Policy

Exercise Physiologists (“we”, “us”, or “our”) operates the website exercisephysiologists.au, which provides information, articles, directories and resources relating to exercise physiology, health, fitness, rehabilitation and related topics.

We respect your privacy and are committed to managing your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, disclose, store and protect your personal information when you use our website, interact with our content, contact us, or subscribe to communications.

By accessing our website, you agree to the terms of this Privacy Policy.

1. What Personal Information We Collect

We may collect the following information:

1.1 Information you provide directly

  • Name

  • Email address

  • Any information you submit via forms, comments, surveys or enquiries

  • Newsletter subscription details

  • Any information voluntarily provided when requesting resources or contacting us

1.2 Information collected automatically

When you browse our website, we may automatically collect:

  • IP address

  • Device type, operating system and browser type

  • Pages viewed and time spent on our site

  • Traffic sources (e.g., Google search, social media links)

  • Location data (city/region inferred from IP)

  • Click behaviour and interactions with content

This information is typically collected through cookies, analytics tools and server logs.

We do not intentionally collect sensitive information unless you explicitly provide it (e.g., health information shared in a contact form). Any sensitive information provided is handled in accordance with the APPs.

2. How We Collect Personal Information

We may collect your personal information through:

  • Website contact forms

  • Email enquiries

  • Newsletter sign-up forms

  • Surveys or feedback tools

  • Cookies and website analytics

  • Any interactions with our social media pages

  • Third-party integrations such as marketing, analytics or hosting services

Where practical, you may interact with our site anonymously. However, if you choose not to provide certain information, we may be unable to respond to your enquiry or provide requested updates.

3. Why We Collect and Use Your Information

We collect, use and store your information for purposes including:

  • Responding to enquiries or requests

  • Sending newsletters, updates or resources (if you subscribe)

  • Operating, maintaining and improving the website

  • Producing relevant, useful exercise physiology content

  • Analysing website engagement and improving user experience

  • Managing SEO, performance, and technical functionality

  • Running marketing or promotional activities (where applicable)

  • Complying with Australian laws and regulatory obligations

We do not use your personal information for a purpose materially different from these without your consent unless the law allows it.

You may unsubscribe from marketing communications at any time.

4. Disclosure of Personal Information to Third Parties

We may disclose your personal information to third-party service providers, including:

  • Website hosting and domain providers

  • Email marketing platforms (e.g. for newsletters)

  • Website analytics providers (e.g., Google Analytics or similar)

  • IT support and security service providers

  • Advertising networks or remarketing platforms (if used)

  • Legal, accounting or professional advisers

Some of these providers may be located overseas (e.g., in the United States, Europe, or Asia).
Where this occurs, we take reasonable steps to ensure the recipient complies with privacy protections consistent with the APPs.

We do not sell your personal information.

5. Data Storage and Security

We take reasonable steps to protect your personal information from:

  • Misuse

  • Interference

  • Loss

  • Unauthorised access

  • Modification

  • Disclosure

This may include:

  • Secure hosting environments

  • Firewall and security systems

  • Access control measures

  • Encryption (where available)

However, no method of online transmission or storage is completely secure. While we strive to safeguard information, we cannot guarantee absolute security.

Personal information is retained only as long as required for our business functions or legal obligations.

6. Access to and Correction of Your Information

You have the right to request:

  • Access to personal information we hold about you

  • Corrections to any inaccurate, incomplete or outdated information

Requests can be made using the contact details below.
We may require identity verification before processing requests, and we will respond within a reasonable timeframe as required by the APPs.

7. Complaints About Privacy

If you have concerns about how your personal information has been handled, please contact us using the details in Section 12.

We will:

  1. Acknowledge your complaint

  2. Investigate the issue

  3. Respond within a reasonable period

If you are not satisfied with our response, you may contact the:

Office of the Australian Information Commissioner (OAIC)
Website: www.oaic.gov.au
Phone: 1300 363 992

8. Cookies, Analytics and Tracking Technologies

Our website may use:

  • Cookies

  • Tracking pixels

  • Analytics tools

  • Log files

  • Remarketing tags (if activated)

These tools help us:

  • Understand website performance

  • Analyse visitor behaviour and trends

  • Improve usability and content

  • Tailor marketing (where applicable)

You can disable cookies via your browser settings, though some website features may not function correctly if cookies are disabled.

9. Third-Party Links

Our website frequently links to external websites, including exercise physiologists, universities, health services, career resources and other informational sites.

We are not responsible for:

  • The content of external sites

  • Their privacy practices

  • Any personal information collected by those third parties

We encourage you to review the privacy policies of any external sites you visit.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

  • Changes to our practices

  • Updates in Australian privacy law

  • Improvements to our website or services

The updated version will be published on this page with a new “Last updated” date.

11. Contact Us

If you have questions, requests, feedback or complaints regarding this Privacy Policy or the handling of your personal information, please contact:

Exercise Physiologists

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